Overview
Burp! currently ships products only within India.
Orders are processed and dispatched from our fulfillment facilities through trusted logistics partners, including India Post, Delhivery, and other authorized carriers.
By placing an order through drinkburp.com, you agree to this Shipping Policy.
Order Processing
Orders are generally processed within one (1) to two (2) business days after successful payment confirmation.
Orders are not processed on Sundays, public holidays, or other non-working days.
During product launches, promotional campaigns, festive periods, or high-volume sales events, processing times may be extended.
Delivery Timelines
Estimated delivery timelines are:
- Metro cities: 2–5 business days
- Non-metro locations: 3–8 business days
Delivery timelines are estimates only and are not guaranteed.
Actual delivery times may vary due to:
- Weather conditions;
- Remote delivery locations;
- Public holidays;
- Transportation disruptions;
- Regulatory restrictions; or
- Circumstances beyond Burp!’s reasonable control.
PREORDERS: For products available on preorder, the stated delivery timeline applies from the date the product becomes available for dispatch. For example, “same-day delivery” means same-day delivery once the preorder stock is available, and does not mean delivery once the day the preorder is placed. It’s not logically possible.
Shipping Charges
Shipping charges are separate charges for the logistics service associated with transporting an order and are displayed at checkout before payment is completed.
Where a shipment fails due to circumstances attributable to the customer, including incorrect address information, refusal of delivery, recipient unavailability, or failure to accept delivery, shipping and logistics charges incurred by Burp! may be deducted from any applicable refund.
Shipping charges are otherwise non-refundable, except only where required by applicable law or where Burp! expressly agrees to provide such refund.
Burp! reserves the right to modify shipping charges, minimum order values, and promotional shipping offers at any time.
NOTE: Shipping charges include a 40% GST rate as per composite tax rule.
Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Burp! shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information provided by customers.
Failed Deliveries
A delivery shall be considered a failed delivery where the shipment cannot be delivered due to circumstances attributable to the customer, including:
- The address provided is incorrect, incomplete, or inaccurate;
- Delivery attempts were unsuccessful;
- The recipient was unavailable, unreachable after reasonable delivery attempts; or
- Delivery was refused by customer
- Customer refusing to accept the shipment for reasons unrelated to a defect or damage in the product;
- Failure to provide required information, access, or assistance reasonably necessary for delivery; or
- Any other circumstance attributable to the customer that prevents successful delivery.
Burp! may deduct shipping, handling, return-to-origin (RTO), and other associated costs from any approved refund.
Delayed Shipments
If an order remains undelivered for more than 7 days from dispatch, Burp! May notify the customer and initiate monitoring the shipment with the delivery partner.
Where the shipment remains undelivered for 10 days from dispatch, the customer must notify Burp! of the continued non-delivery within the following 96 hours so that Burp! can initiate the applicable investigation or a claim with delivery partner.
Burp! may not be able to process claims reported after this period where the delivery partner’s claim or investigation window has expired. Any reimbursement (partial or full product value), replacement, or other resolution shall remain subject to the circumstances of the shipment and the applicable delivery partner’s claim and investigation policy/procedures.
Nothing in this section limits any rights available to consumer under applicable law.
Transit Damage, Loss or Destruction
Our beverages are transported through independent third-party logistics networks. Once an order has been handed over to the delivery partner’s, transit delays, loss, damage, mishandling, routing errors, weather-related disruption, transportation disruption, or other events occurring within the logistics network may affect delivery.
Where a shipment is reported as lost, damaged, destroyed, or other undeliverable during transit, Burp! May require the delivery partner’s to complete an investigation before determining the appropriate resolution.
Burp! shall not be responsible for any indirect, incidental, consequential , or special losses arising from a delayed, damaged, lost, or failed delivery, including loss of time, inconvenience, missed events, or other consequential losses, to the extent permitted by applicable law.
Minor cosmetic issues that do not affect product quality, safety, or usability, including:
- Label scuffing;
- Outer packaging wear;
- Transit-related temperature fluctuations; or
- Minor carbonation variation,
shall not be considered defects.
Limitation of Liability
To the maximum extent permitted by applicable law, Burp!’s liability arising from any order shall be limited to the amount actually paid by the customer for that order.
Burp! shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from an order or its delivery, including loss of time, inconvenience, loss of opportunity, or other consequential damages, except where such limitation is prohibited by applicable law.
Nothing in this Shipping Policy excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.
NOTE: Notwithstanding anything in this Shipping Policy, all matters relating to refunds, replacements, or returns are governed exclusively by Burp!’s Refund Policy.
Contact
For shipping-related enquiries, please contact: hello@drinkburp.com
Effective Date: 01 August 2026