7-DAY SATISFACTION GUARANTEE

We Want You to Love Every Sip.

At Burp!, we stand behind the quality of our products and the care that goes into every batch.

If you place your first order on drinkburp.com and are genuinely dissatisfied with your purchase, we may, at our discretion, provide a replacement product, an alternative flavour, store credit, or a refund under the terms of this 7-Day Satisfaction Guarantee.

This Guarantee is designed to help first-time customers try Burp! with confidence while allowing us to continue delivering high-quality products to our community.

Who Is Eligible?

The Burp! 7-Day Satisfaction Guarantee is available only to:

Purchasing directly through drinkburp.com;
On their first completed order only.

The Guarantee does not apply to:

Repeat purchases;
Wholesale orders;
Distributor or reseller purchases;
Marketplace purchases;
Purchases from unauthorized sellers;
Corporate or bulk orders;
Promotional, complimentary, or giveaway products.

Burp! reserves the right to verify eligibility before approving any claim.

When Can I Make a Claim?

A claim must be submitted within seven (7) calendar days of delivery of the order. Claims submitted after seven (7) days may not be accepted.

What Does “Dissatisfied” Mean?

This Guarantee is intended for customers who did not enjoy the ingredient or nutritional profile, or overall experience of the product despite using it as intended. (No guarantees on subjective taste)

The Guarantee is not intended to cover:

Accidental damage after delivery;
Improper storage by the customer;
Purchases made in error;
Change of mind unrelated to the product experience;
Medical or dietary outcomes;
Expectations regarding health, wellness, nutritional, or functional benefits.

Burp! products are beverages and are not intended to diagnose, treat, cure, or prevent any disease.

Evidence Required

To submit a claim, customers must email hello@drinkburp.com and provide:

Full name;
Order number;
Email address used for the purchase;
Reason for dissatisfaction;
Photographs of the products and packaging; and
A clear video showing the products received and the remaining unopened products, if requested by Burp!.

Burp! may request additional information reasonably necessary to assess a claim. Failure to provide requested information may result in rejection of the claim.

Product Consumption Limits

For variety packs or single flavour pack purchases, customers may consume no more than one unit of each flavour before submitting a claim under this Guarantee.

Burp! may decline claims where a substantial portion of the purchased products has already been consumed.

What Will Burp! Provide?

If a claim is approved, Burp! may, in its sole discretion:

Send replacement products;
Offer an alternative flavour;
Issue store credit;
Issue a partial refund; or
Issue a full refund deducting shipping.

The remedy provided, if any, shall be determined by Burp! based on the circumstances of the claim.

Approval of a claim does not entitle a customer to a particular remedy.

Fraud Prevention

To protect the integrity of this programme, Burp! reserves the right to:

Verify purchase information;
Require proof of purchase;
Verify customer identity;
Limit one claim per customer, household, shipping address, payment method, or device;
Reject duplicate or abusive claims; and
Deny claims where fraud, misuse, manipulation, or bad-faith conduct is suspected.

Any attempt to abuse this Guarantee may result in cancellation of future orders and restriction of access to Burp! services.