Terms of service

Last Updated: 13 July 2026

1. OVERVIEW 

These Terms of Service (“Terms”) govern your access to and use of the website located at  drinkburp.com and any related services, products, content, promotions, communications, and  features offered by Casa De Villota Private Limited (“Burp!”, “Company”, “we”, “us”, or “our”). 

Registered Office: 

78, Ground Floor, Kailash Hills, East of Kailash, New Delhi – 110065 

By accessing the website, creating an account, subscribing to communications, participating in  promotions, or placing an order, you agree to be bound by these Terms. 

If you do not agree to these Terms, please do not use the website or purchase products. 

2. ELIGIBILITY 

You must be at least eighteen (18) years old and legally capable of entering into a binding  contract under applicable Indian law. 

By using the website, you represent and warrant that: 

  1. You are at least 18 years old;
  2. Information provided by you is accurate and complete;
  3. You are legally competent to enter into contracts. 

3. PRODUCTS 

Burp! offers beverages and related products for personal consumption. 

Product descriptions, images, ingredients, packaging, pricing, and availability may change from  time to time without prior notice. 

Actual packaging and appearance may vary slightly from images displayed on the website. Products are sold subject to availability.

4. NO MEDICAL OR HEALTH CLAIMS 

Burp! products may contain ingredients commonly associated with wellness, nutrition, botanical,  fermented, probiotic, tea, coffee, or other functional beverage categories. 

However: 

  1. Burp! products are not medicines.
  2. Burp! products are not intended to diagnose, treat, cure, or prevent any disease. 
  3. Information provided on the website is for general informational purposes only. 
  4. Customers should consult qualified healthcare professionals regarding dietary or medical  concerns. 

Any testimonials or reviews published on the website reflect individual experiences and do not  constitute medical claims. 

5. ORDER ACCEPTANCE 

All orders are subject to acceptance by Burp!. 

We reserve the right to: 

  1. Reject any order;
  2. Limit quantities purchased;
  3. Refuse orders suspected of resale or commercial redistribution;
  4. Refuse fraudulent or suspicious transactions;
  5. Cancel orders due to pricing, inventory, operational, technical, or payment errors. 

If an order is cancelled after payment has been received, the applicable amount shall be refunded  through the original payment method. 

6. RESELLERS AND BULK PURCHASES 

The website is intended primarily for end consumers. 

Burp! reserves the right to restrict or cancel orders that appear to be placed by dealers, resellers,  distributors, exporters, or other commercial purchasers. 

Separate commercial arrangements may be required for wholesale purchases.

7. PRICING AND PAYMENT 

All prices are displayed in Indian Rupees (INR). Applicable GST and other taxes shall be charged in accordance with law. Payments are processed through authorized third-party payment service providers. Burp! does not store complete card details, CVV information, UPI PINs, or banking credentials. 

8. SHIPPING AND DELIVERY 

Delivery timelines are estimates only. 

Burp! shall not be liable for delays caused by: 

  1. Logistics partners;
  2. Weather conditions;
  3. Government actions;
  4. Strikes;
  5. Force majeure events;
  6. Incorrect delivery information provided by customers. 

Risk in products passes upon delivery to the address provided by the customer. 

9. RETURNS, REPLACEMENTS, AND REFUNDS

General Policy 

Due to the perishable and consumable nature of our products, Burp! does not accept returns after  delivery. 

Eligible Claims 

Replacement or refund requests may be considered only in cases involving: 

  1. Products damaged during transit;
  2. Incorrect products delivered;
  3. Material manufacturing defects;
  4. Missing items from the shipment. 

Mandatory Reporting Timeline 

Claims must be reported within twenty-four (24) hours of delivery. Claims submitted after twenty-four (24) hours may not be accepted. 

Evidence Requirements 

To assess a claim, customers must provide: 

  1. Order number;
  2. Photographs of the package and product;
  3. Shipping label images; and
  4. A continuous, unedited unboxing video showing: a) The sealed package before opening; b) Opening of the package; c) Contents of the package; d) Alleged damage, defect, shortage, or discrepancy. 

Burp! reserves the right to request additional evidence where reasonably necessary. Submission of evidence does not automatically entitle a customer to a refund or replacement. Burp! shall evaluate each claim individually and determine eligibility in its reasonable discretion. 

10. USER ACCOUNTS 

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities conducted through your account. 

Burp! reserves the right to suspend or terminate accounts that violate these Terms.

11. REVIEWS, FEEDBACK, AND USER CONTENT

Users may submit reviews, comments, photographs, videos, testimonials, feedback, and other  content. 

By submitting content, you grant Burp! a perpetual, worldwide, royalty-free, transferable,  sublicensable license to use, reproduce, publish, modify, distribute, display, advertise, and create  derivative works from such content for business, marketing, promotional, and commercial  purposes. 

You represent that: 

  1. You own or control all rights in submitted content;
  2. Content is accurate;
  3. Content does not violate applicable laws or third-party rights. 

Burp! may remove content at its discretion. 

12. PROMOTIONS, DISCOUNT CODES, AND  REFERRALS 

Burp! may offer through drinkburp.com or affiliated channels: 

  1. Promotional campaigns;
  2. Referral programs;
  3. Loyalty programs;
  4. Discount codes;
  5. Giveaways;
  6. Contests;
  7. Influencer programs;
  8. Marketing incentives

Participation constitutes acceptance of these Rules.

General Promotion Rules

Unless expressly stated otherwise:

  1. Promotions are available only for retail consumers;
  2. Promotions are valid only during the advertised period;
  3. Promotions are subject to product availability;
  4. Promotions may be modified, suspended, or withdrawn at any time.

Burp! reserves the right to reject participation where misuse is suspected.

Discount Codes

Only one promotional code may be used per order.

Discount codes:

  1.  Cannot be combined with other promotional codes;
  2. Cannot be exchanged for cash;
  3. Cannot be transferred, sold, or auctioned;
  4. May be subject to minimum order values;
  5. May exclude certain products or categories.

Expired codes shall not be honoured.

Influencer & Creator Codes

Burp! may issue promotional codes through creators, influencers, ambassadors, affiliates, and marketing partners.

Unless expressly stated:

  1. Influencer codes may not be combined with other offers;
  2. Influencer codes have no cash value;
  3. Burp! may suspend or cancel codes at any time.

Giveaways & Contests

Unless otherwise specified, giveaways are open only to:

  1. Residents of India; and
  2. Individuals aged eighteen (18) years or older.

Winners may be required to provide identity and delivery information before prizes are awarded.

Prizes:

  1. Are non-transferable;
  2. Have no cash alternative unless expressly stated;
  3. May be substituted by Burp! with items of equivalent value.

Future Referral Programmes

If Burp! launches a referral programme in the future:

  1. Self-referrals shall be prohibited;
  2. Fake accounts shall be prohibited;
  3. Rewards may be issued only after successful order delivery;
  4. Burp! may withhold rewards pending verification.

Additional referral terms may apply.

Prohibited Conduct

Participants may not:

  1.  Create fake accounts;
  2. Use bots or automated systems;
  3. Manipulate referral systems;
  4. Use fraudulent payment methods;
  5. Misrepresent identity;
  6. Interfere with the integrity of promotions.

Violation may result in:

  1. Disqualification;
  2. Cancellation of rewards;
  3. Account suspension; and
  4. Legal action where appropriate.

Burp! reserves the right to: 

  1. Verify eligibility;
  2. Investigate suspicious activity;
  3. Modify promotional mechanics;
  4. Correct administrative errors;
  5. Cancel improperly awarded benefits;
  6. Disqualify participants acting in bad faith.

Promotions cannot be combined unless expressly stated otherwise. Decisions made by Burp! regarding promotions shall be final and binding.

13. 7-DAY SATISFACTION GUARANTEE

We Want You to Love Every Sip.

At Burp!, we stand behind the quality of our products and the care that goes into every batch.

If you place your first order on drinkburp.com and are genuinely dissatisfied with your purchase, we may, at our discretion, provide a replacement product, an alternative flavour, store credit, or a refund under the terms of this 7-Day Satisfaction Guarantee.

This Guarantee is designed to help first-time customers try Burp! with confidence while allowing us to continue delivering high-quality products to our community.

 Who Is Eligible?

The Burp! 7-Day Satisfaction Guarantee is available only to:

  1. Purchasing directly through drinkburp.com;
  2. On their first completed order only.

The Guarantee does not apply to:

  1. Repeat purchases;
  2. Wholesale orders;
  3. Distributor or reseller purchases;
  4. Marketplace purchases;
  5. Purchases from unauthorized sellers;
  6. Corporate or bulk orders;
  7. Promotional, complimentary, or giveaway products.

Burp! reserves the right to verify eligibility before approving any claim.

When Can I Make a Claim?

A claim must be submitted within seven (7) calendar days of delivery of the order. Claims submitted after seven (7) days may not be accepted.

What Does “Dissatisfied” Mean?

This Guarantee is intended for customers who did not enjoy the ingredient or nutritional profile, or overall experience of the product despite using it as intended (No guarantees on subjective taste).

The Guarantee is not intended to cover:

  1. Accidental damage after delivery;
  2. Improper storage by the customer;
  3. Purchases made in error;
  4. Change of mind unrelated to the product experience;
  5. Medical or dietary outcomes;
  6. Expectations regarding health, wellness, nutritional, or functional benefits.

Burp! products are beverages and are not intended to diagnose, treat, cure, or prevent any disease.

Evidence Required

To submit a claim, customers must email hello@drinkburp.com and provide:

  1. Full name;
  2. Order number;
  3. Email address used for the purchase;
  4. Reason for dissatisfaction;
  5. Photographs of the products and packaging; and
  6. A clear video showing the products received and the remaining unopened products, if requested by Burp!.

Burp! may request additional information reasonably necessary to assess a claim. Failure to provide requested information may result in rejection of the claim.

Product Consumption Limits

For variety packs or single flavour pack purchases, customers may consume no more than one unit of each flavour before submitting a claim under this Guarantee.

Burp! may decline claims where a substantial portion of the purchased products has already been consumed.

What Will Burp! Provide?

If a claim is approved, Burp! may, in its sole discretion:

  1. Send replacement products;
  2. Offer an alternative flavour;
  3. Issue store credit;
  4. Issue a partial refund; or
  5. Issue a full refund deducting shipping.

The remedy provided, if any, shall be determined by Burp! based on the circumstances of the claim. Approval of a claim does not entitle a customer to a particular remedy.

Fraud Prevention

To protect the integrity of this programme, Burp! reserves the right to:

  1. Verify purchase information;
  2. Require proof of purchase;
  3. Verify customer identity;
  4. Limit one claim per customer, household, shipping address, payment method, or device;
  5. Reject duplicate or abusive claims; and
  6. Deny claims where fraud, misuse, manipulation, or bad-faith conduct is suspected.

Any attempt to abuse this Guarantee may result in cancellation of future orders and restriction of access to Burp! services.

Changes To This Guarantee

Burp! reserves the right to modify, suspend, or discontinue this 7-Day Satisfaction Guarantee at any time without prior notice. Any changes will not affect claims already approved before the effective date of such changes.

14. INTELLECTUAL PROPERTY 

All content available on the website, including:

  1. Burp! trademarks;
  2. Logos;
  3. Product names;
  4. Packaging designs;
  5. Graphics;
  6. Text;
  7. Photographs;
  8. Videos;
  9. Website design;
  10. Software and code, 

are owned by or licensed to Casa De Villota Private Limited and protected under applicable  intellectual property laws. 

No content may be copied, reproduced, modified, distributed, or commercially exploited without  prior written permission. 

15. PROHIBITED ACTIVITIES 

You may not: 

  1. Violate applicable laws;
  2. Interfere with website security;
  3. Upload malware or malicious code;
  4. Scrape or harvest website data;
  5. Impersonate others;
  6. Use automated systems without authorization;
  7. Infringe intellectual property rights;
  8. Engage in fraudulent activity. 

Violation may result in account suspension and legal action. 

16. DISCLAIMER OF WARRANTIES 

The website and products are provided on an “as available” basis. 

To the maximum extent permitted by law, Burp! disclaims warranties not expressly provided  under applicable law. 

Nothing in these Terms excludes statutory consumer rights available under Indian law.

17. LIMITATION OF LIABILITY 

To the fullest extent permitted by law, Burp!’s aggregate liability arising out of any claim  relating to the website, products, or services shall not exceed the amount paid by the customer  for the relevant order. 

Burp! shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary  damages. 

Nothing in these Terms limits liability where such limitation is prohibited under applicable law. 

18. INDEMNITY 

You agree to indemnify and hold harmless Casa De Villota Private Limited, its directors,  officers, employees, consultants, and service providers from claims arising from: 

  1. Violation of these Terms;
  2. Misuse of the website;
  3. Violation of law;
  4. Infringement of third-party rights. 

19. PRIVACY 

Collection and processing of personal data is governed by the Burp! Privacy Policy available on  the website. 

20. GOVERNING LAW AND JURISDICTION 

These Terms shall be governed by the laws of India. 

Subject to applicable consumer protection laws, courts located in New Delhi shall have exclusive  jurisdiction over disputes arising from these Terms. 

21. GRIEVANCE OFFICER

For complaints, support requests, or grievances: Email: hello@drinkburp.com 

We aim to acknowledge grievances within three (3) business days and resolve them within  fifteen (15) business days. 

22. CHANGES TO THESE TERMS 

Burp! may revise these Terms from time to time. 

Updated versions shall be posted on the website with a revised effective date. 

Continued use of the website following publication of revised Terms constitutes acceptance of  such revisions.