Refund policy

Overview 

Because Burp! products are consumable food and beverage products, we generally do not accept  returns once products have been delivered. 

However, replacement or refund requests may be considered in limited circumstances described  below. 

Eligible Claims 

Claims may be considered only for: 

  1. Products damaged during transit;
  2. Incorrect products delivered;
  3. Missing products;
  4. Manufacturing defects affecting product quality or safety. 

Claim Deadline 

Claims must be submitted within twenty-four (24) hours of delivery. Claims submitted after twenty-four (24) hours may not be eligible for review. 

Evidence Requirements 

To submit a claim, customers must provide: 

  1. Order number;
  2. Photographs of the package;
  3. Photographs of the products received;
  4. Photographs of shipping labels; and
  5. A continuous, unedited unboxing video clearly showing: a) The sealed package before opening; b) Opening of the package; c) All contents received; and d) The alleged damage, defect, shortage, or issue. 

Burp! may request additional information where reasonably necessary. 

Investigation Process 

All claims are subject to review and investigation. Submission of evidence does not automatically entitle a customer to a refund or replacement. Burp! reserves the right to: 

  1. Verify information submitted;
  2. Request additional evidence;
  3. Consult logistics providers;
  4. Reject incomplete or fraudulent claims. 

Approved Remedies 

If a claim is approved, Burp! may, at its sole discretion: 

  1. Replace the affected product;
  2. Replace the entire order;
  3. Issue store credit;
  4. Issue a partial refund; or
  5. Issue a full refund. 

The remedy provided will depend on the nature of the issue. 

Refund Processing 

Approved refunds are generally processed within seven (7) to ten (10) business days. Actual credit timelines depend upon banking institutions and payment providers.

Refunds will be made through the original payment method used for the purchase. 

Non-Returnable Situations 

Returns, refunds, or replacements will generally not be available for: 

  1. Taste preferences;
  2. Change of mind;
  3. Orders placed incorrectly by the customer;
  4. Failure to read product descriptions;
  5. Improper storage after delivery;
  6. Claims submitted outside the reporting window;
  7. Minor cosmetic imperfections not affecting product quality;
  8. Minor packaging wear, or label scuffing;
  9. Transit-related temperature exposure that does not affect product safety or quality. 

Fraud Prevention 

Burp! reserves the right to deny claims involving: 

  1. False information;
  2. Altered evidence;
  3. Edited or incomplete videos;
  4. Repeated abuse of the policy;
  5. Suspicious purchasing behaviour; or
  6. Any attempt to obtain products or refunds fraudulently. 

Contact 

To report an issue, email: hello@drinkburp.com 

Effective Date: 12 July 2026